Terms Of Service
Terms & Conditions
Terms of Website Use
This page (together with the documents referred to on it) tells you the terms and conditions (the “Terms and Conditions”) on which you may make use of the HOUSE OF SERENITY website (the " HOS site" or the “Site”) whether as a guest or a registered user. Please read these Terms and Conditions carefully before you start to use the Site.
By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by the Terms and Conditions.
HOS reserves the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of HOS after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
Links from Our Site
This Site may contain links to other sites and resources provided by us or by third parties. Such links are provided solely for your use and convenience. The link does not represent any endorsement or recommendation by us and does not mean we have any association with the linked website and we have no control over the contents of those sites provided by third parties and accept no responsibility for them for any loss or damage which may arise from your use of them. Where such sites are provided and operated by us you will be bound by our terms and conditions on such sites.
Any relationship you enter into with these sites is at your own risk and we strongly suggest you read their terms and conditions and privacy policies.
Privacy Policy
Please review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site, so that you may understand our privacy practices.
About House of Serenity
houseofserenitysalons.com/.co.uk are sites operated by House of Serenity (“we”, “us” or “our”), The Oak Centre, Whinfield Drive, Aycliffe Business Park, Newton Aycliffe, DL5 6AU
Language
This contract shall be concluded in English.
Disclaimers
HOS takes every care possible to ensure that product and treatment descriptions, imagery, awards, associated clinical trials and all other information is correct at time of publication on the site. However, though every effort is made to ensure such accuracy, HOS does not accept responsibility for errors in content. The site will be kept as up-to-date as possible at all times however if product, treatment, location, results updates have been made since last update on HOS some variations may occur in, although not limited to size, price, description, product results, design, packaging and availability.
HOS will do its best to ensure that the website is available and functions correctly at all times, but we make no warranties as to the availability or accessibility of the website, and we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.
Our Liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and other members of our group of companies expressly exclude:
- all conditions, warranties and other terms which might otherwise by implied by statute, common law or the law of equity;
- any liability for direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Registration, Personal Data and Online Shopping Partners
You guarantee that the personal information which you provide when you register on HOS and its associated shopping sites is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.
When registering on HOS you accept and agree that your personal data provided during registration will be sent to our UK database owned by HOS. If you do not agree to your data being held in the UK please do not register with us. Once you shop and purchase online at HOS, you agree to abide by our terms and conditions and privacy policy. HOS may also contact you through email communication unless you opt out accordingly which you may do at any time by clicking ‘unsubscribe’ on your most recent email or by emailing sales@houseofserenitysalons.co.uk
You are responsible for maintaining the confidentiality of your account and password and taking all reasonable measures to prevent unauthorised access to your account. You accept responsibility for all activities within your account or activities that affect your password. You must contact us immediately if you believe that your password has become known to somebody else, or may be used in any way that is has not be authorised by you. If you forget your password we will reset it upon your request and send it to the email address you specified when you registered, simply contact sales@houseofserenitysalons.co.uk
If your personal information changes or you would like to cancel your account then please notify us by contacting sales@houseofserenitysalons.co.uk
HOS and its partners and shopping sites provide access to the site on a temporary basis and reserve the right to withdraw or amend the service we provide on our site without notice and/or terminate accounts without prior notice.
Copyright
HOS and its entire content (except Elemis) belong to HOS and its affiliates where applicable. including copyright in all of the text, logos, icons, images, graphics, video and audio clips, animations and software yet is not limited to these descriptions should other property appear on the site. It also includes trademarks in our name and logos. These are protected by copyright laws and treaties around the world. All such rights are reserved. HOUSE OF SERENITY is a registered trade mark.
HOS allows you to download to a local hard disk and print extracts from this site for personal use only. Reproduction of part or all of the contents in any form is forbidden, unless for personal use. If you require use of any of this content for any purpose outside of those set out above (including framing the site) we ask that you contact HOS to obtain permission.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
Privacy Policy
Your privacy is important to us, please read our Privacy Policy.
Viruses, Hacking and other Offences
You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use our site will immediately cease.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or any website linked to it.
Complaints and Disputes
If you wish to complain about any matter please contact Customer Service on the following number sales@houseofserenitysalons.co.uk
Your use of this Website shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.
You are eligible as a consumer within the EU to contact the Online Dispute Resolution: http://ec.europa.eu/consumers/odr/
Accepting these terms and conditions
Whilst accessing this site, you are agreeing to the Terms and Conditions on the Site. If you act negligently in any of the responsibilities specified in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to HOS and our partners. You acknowledge and agree that these Terms and Conditions, (including our Privacy Policy) constitute the complete and exclusive agreement between us concerning your use of houseofserenitysalons.co.uk.
If you have any questions regarding these Terms and Conditions, please contact us:
E: sales@houseofserenitysalons.co.uk
International Shipping
Terms & Conditions:
When placing an order for delivery outside of the United Kingdom ("International Order") you acknowledge and agree that the recipient of the International Order may be subject to import duties, taxes, and customs fees levied by the destination country. By placing an International Order with HOS, you agree to comply with the terms outlined in this International Shipping Clause.
The recipient of the International Order is solely responsible for the payment of any duties, taxes, and fees imposed by the customs authorities of the destination country. These charges are separate from the product and shipping costs and are not included in the order total.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. HOS has no control over these charges and can't predict what they may be.
HOS will accurately complete a customs declaration for all International Orders, which includes a description of the contents and their value, including any free gifts and samples. However, HOS is not responsible for any customs-related issues that may arise due to the accuracy or completeness of the information provided by the customer. Customs officers can open, and control packages, and HOS has no influence over that.
In the event that an International Order is refused by the recipient or is not accepted by the customs authorities of the destination country, and the order is returned to HOS, you will be responsible for all return shipping costs and any additional fees incurred.
HOS reserves the right to update this clause to reflect any changes in international trade regulations and their impact on the ordering process.
House of Serenity Online Booking Terms & Conditions
1. Acceptance of Terms: By booking an appointment online, you agree to the following terms and conditions.
2. Deposit and Cancellation: A deposit is required to secure your appointment. Cancellation policies apply as detailed in our full terms cited below [see section 1].
3. Therapist Qualifications: All therapists are highly qualified and adhere to professional standards.
4. Appointment Details: Please arrive on time and inform us of any special requirements in advance.
5. Payment Terms: Full payment is required at the time of service, as per the listed prices updated from time to time.
6. Treatment Suitability: Treatments are tailored to individual needs. Inform your therapist of any health concerns.
7. Liability: We ensure the highest standards, but liability is limited as outlined in our full terms. See section 6 below.
8. Complaint Procedures: Any complaints should be submitted in writing as per our outlined procedure.
9. Voucher Usage: Terms of voucher use are specified in our policy.
10. Adverse Feedback Policy: We handle feedback seriously and follow a structured process for resolution.
11. Amendments: These terms may be updated, with changes communicated on our website.
Client Acknowledgment: By proceeding with the booking, you acknowledge and agree to these terms and conditions.
For full details, please see below:
SERVICES TERMS AND CONDITIONS
Introduction:
This document sets forth the terms and conditions under which House of Serenity (the Company) offers its services to clients (the Client). Before scheduling any treatments or services with the Company, the Client must read and fully understand these terms and conditions. Scheduling a treatment signifies the Client's acknowledgment and agreement to these terms and conditions, forming a legally binding contract between the Client and the Company, effective indefinitely.
Multiple agreements with a returning customer will be consolidated into a single agreement, encompassing all prior terms, unless explicitly supplemented or substantially modified. The Company must obtain express consent from the Client for any amendments or supplements before proceeding with further treatments.
Continued patronage and scheduling of treatments after amendments indicate acceptance of revised terms and conditions.
1. Deposit and Cancellation Policy
Booking a consultation or single treatment:-
House of Serenity requires a non-refundable deposit amounting to 50% of the total fee for all consultations and single treatment bookings. For aesthetic treatments, the total fee must be paid in full in advance. Clients wishing to cancel or reschedule an appointment must inform House of Serenity no later than 48 hours prior to the scheduled appointment time. Failure to provide notice within this 48-hour timeframe will result in the loss of the booking and the forfeiture of any deposit made. This policy is in place to ensure efficient management of our appointment schedules and to allow for the possibility of offering cancelled slots to other clients.
2. Appointments
- Qualifications of Therapists: All therapists at House of Serenity are thoroughly trained and proficient in the use of our processes and equipment.
- Cancellation/Rescheduling of Appointments: In the event that you are unable to attend your scheduled appointment, please contact us immediately, in accordance with our cancellation policy as previously outlined.
- Arrival Time for Appointments: Clients are requested to arrive at least 30 minutes prior to their scheduled appointment time. This is to ensure that all necessary paperwork is completed in advance of the treatment. Please note that late arrivals may result in a shortened treatment session or the need to reschedule your appointment. While House of Serenity makes every effort to maintain scheduled appointment times, there may be instances of unforeseen delays or the necessity to cancel or postpone an appointment. In such cases, we will strive to inform you as soon as possible.
- Pre-Treatment Preparations: Prior to your appointment, House of Serenity will provide instructions regarding any preparations required before your treatment. Non-compliance with these guidelines may lead to your appointment being cancelled, a reduction in treatment time, or the imposition of additional fees.
- Policy Regarding Children: Clients who require treatment and bring a child must be accompanied by another adult who will chaperone the child during the treatment session. If an adult chaperone is not present, the treatment will be cancelled, and any value pack treatment or deposit will be Please be advised that children under the age of 16 must not be left unattended at House of Serenity at any time.
3. Credit card details, deposits, and payments
- Appointment Booking and Deposit Requirement: To secure an appointment at House of Serenity, clients are required to adhere to our deposit policies as previously detailed.
- Exemption for Value Package Clients: Clients utilising their existing value package for treatments at House of Serenity are exempt from these deposit charges. All Value Packages are payable upfront.
- Variability in Pricing: Please note that our prices are subject to change. We encourage clients to consult our most recent price list or to speak with one of our staff members for up-to-date pricing information.
4. Courses of Treatments
- All treatments purchased as a course are payable in full in advance of the initial These treatments must be utilised within 12 months from the purchase date. Any unused treatments after this period will be forfeited.
- For laser hair removal courses, the initial two appointments must be undertaken at the House of Serenity location where the course was purchased.
- Value packs are non-refundable
5. Treatment Suitability
- Prior to any treatment, an assessment will be made to determine its suitability for you. Should a treatment be deemed unsuitable, we will explain the reasons. Only the cost of the initial consultation, where applicable, will be charged.
6. Liability
- House of Serenity disclaims liability for any economic losses, indirect or consequential damages that may arise from the provision of our services. This disclaimer does not extend to any liability for death or personal injury resulting from our negligence.
- Clients acknowledge the risks associated with treatments, such as but not limited to skin scarring, burns, or infections, and accept responsibility for these risks. House of Serenity is indemnified against such risks.
- Clients are urged to thoroughly understand all provided information and ask for clarification if needed.
- Clients must disclose all relevant medical information. House of Serenity is not liable for damages from nondisclosure.
- Compliance with post-treatment care instructions is essential.
- This limitation of liability clause shall be interpreted and enforced to the maximum extent permissible under applicable law.
7. Your Right to Complain
- Complaints should be submitted in writing.
- Immediate staff will forward complaints to management. A written acknowledgment will be sent within 5-7 days, with a full response aimed within 20 working days, although these timescales could change.
- Complaints will be escalated if necessary for further review and
- Complaints that are not resolved at the managerial level may be escalated to an independent adjudicator or relevant regulatory body, as per UK consumer rights laws.
8. Treatment Vouchers
- Vouchers are subject to specific terms and are non-transferable.
- One voucher per person; surrendered upon treatment
- Voucher use is contingent on patient suitability for treatment.
9. Adverse Feedback
- Negative feedback should be addressed through formal complaints before public disclosure. Violation may lead to legal action being taken against you.
10. Assignment
This Agreement cannot be assigned without written consent from House of Serenity.
11. Entire Agreement
- This Agreement supersedes all previous agreements related to the subject matter.
- This Agreement is governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
12. Disclaimer
- Warranties and Representations: We expressly state that no explicit or implicit warranties or representations are made regarding the provision of any goods and/or services to the client.
- Assignment of Agreement: This Agreement cannot be assigned, whether by operation of law or otherwise, without our explicit prior written consent. Subject to this limitation, the Agreement is binding upon, will benefit, and is enforceable against both parties and their respective successors and assigns. Failure on our part to enforce strict compliance with any provision of this Agreement at any time does not constitute a waiver of our right to enforce such provision, or any other provision of this Agreement, at a later date.