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Privacy Policy

Privacy Policy of House of Serenity

This Website collects some Personal Data from its Users.

Personal Data processed for the following purposes and using the following services:

    • Advertising

      • Criteo, Google Ad Manager, Google AdSense, Microsoft Advertising, Amazon Advertising, LiveIntent and Pinterest Ads

        Personal Data: Trackers; Usage Data

      • Meta Audience Network

        Personal Data: Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data

    • Analytics

      • Google Ads conversion tracking, Meta ads conversion tracking (Meta pixel) and Meta Events Manager

        Personal Data: Trackers; Usage Data

      • Google Analytics 4

        Personal Data: browser information; device information; latitude (of city); longitude (of city); number of Users; session statistics; Trackers; Usage Data

      • Google Analytics Advertising Reporting Features

        Personal Data: Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service

      • TikTok conversion tracking

        Personal Data: device information; Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data

      • Pinterest Conversion Tag

        Personal Data: device information; Trackers; Usage Data

      • Contentsquare

        Personal Data: clicks; mouse movements; scroll-to-page interactions; time zone; Trackers; Usage Data

    • Collection of privacy-related preferences

      • iubenda Consent Database

        Personal Data: Data communicated while using the service; Trackers

      • iubenda Privacy Controls and Cookie Solution

        Personal Data: Trackers

    • Contacting the User

      • Contact form

        Personal Data: address; city; country; county; date of birth; email address; first name; gender; last name; phone number; state; various types of Data; ZIP/Postal code

      • Mailing list or newsletter

        Personal Data: country; date of birth; email address; first name; gender; last name; Trackers

    • Content performance and features testing (A/B testing)

      • Google Optimize

        Personal Data: Trackers; Usage Data

    • Displaying content from external platforms

      • Adobe Fonts

        Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

      • Fonts.com Web Fonts, Google Fonts, Google Maps widget, Instagram widget, MyFonts and YouTube video widget

        Personal Data: Trackers; Usage Data

    • Handling payments

      • Apple Pay, Braintree and PayPal

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Amazon Web Services (AWS)

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Infrastructure monitoring

      • New Relic

        Personal Data: Trackers; Usage Data; various types of Data as specified in the privacy policy of the service

    • Interaction with external social networks and platforms

      • Facebook Like button and social widgets

        Personal Data: Trackers; Usage Data

    • Interaction with support and feedback platforms

      • Zendesk Widget

        Personal Data: Trackers; Usage Data

    • Location-based interactions

      • Geolocation

        Personal Data: geographic position

    • Managing support and contact requests

      • Zendesk

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Registration and authentication provided directly by this Website

      • Direct registration

        Personal Data: billing address; country; date of birth; email address; first name; gender; last name; password; phone number; User ID; various types of Data

    • Remarketing and behavioral targeting

      • Criteo Dynamic Retargeting, Facebook Remarketing, Google Ad Manager Audience Extension and Google Ads Remarketing

        Personal Data: Trackers; Usage Data

      • Meta Custom Audience

        Personal Data: email address; Trackers

      • TikTok Remarketing

        Personal Data: device information; Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data

    • SPAM protection

      • Google reCAPTCHA

        Personal Data: answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Trackers; Usage Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Trackers; Usage Data

    • Traffic optimization and distribution

      • Cloudflare

        Personal Data: Trackers; various types of Data as specified in the privacy policy of the service

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

    • Google Analytics

      Google Analytics is a web analysis service provided by Google Ireland Limited (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
      Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
      The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.

Contact information

    • Owner and Data Controller

      House of Serenity
      The Oak Centre
      Whinfield Drive
      Aycliffe Business Park
      Newton Aycliffe
      DL5 6AU

      Owner contact email: sales@houseofserenitysalons.co.uk