We want to make returning an HOUSE OF SERENITY order as simple as possible, so we're happy to offer a refund within 30 days of delivery - provided the items are unused and in the original packaging. 

Please email your request to sales@houseofserenitysalons.com or contact us via our CONTACT US page. Please include your Order Number, item/items you would like to return and the reason for the return. Following your return being made, we will require tracking details to be provided in order to proceed. Please note that if you do experience any issues with your order, you must get in touch with our Customer Care Team within 14 days of delivery and include images of your order.

Once we have received your parcel and allowing for the extra measures for the health and safety of our warehouse team we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly. Please allow 10-14 working days for your return to be processed and for our customer care team to contact you.

All refunds will be processed back on to the card originally used for purchase.

Unfortunately, products bought online must be returned by post and cannot be returned to any retail outlet or store.

We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.

We cannot refund any Tax, Customs or Duties charges that you may have incurred at the time of delivery.

Orders paid with a Gift Card or eGift Card will receive a store credit.

Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid. If your order contained a free promotional gift, the gift must be included with the return of any related items.